Job Position: Tech Support
Job Location: Ahmedabad, Anand, Ankleshwar, Bharuch, Bhavnagar, Bhuj, Gandhinagar, Gir, Jamnagar, Kandla, Porbandar, Rajkot, Surat, Vadodara, Valsad, Vapi, Junagadh, Surendranagar, Godhra, Dahod
Experience: Any
Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), 10th Pass (SSC), Diploma, B.Pharm, B.Com, BA, MCA
Job Description:
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment
- An ability to assess each customer/employee's IT knowledge levels
- Ability to deal with difficult callers
- Logical thinker
- Good analytical and problem solving skills
- Up-to-date technical knowledge
- An in depth understanding of the software and equipment your customers/employees are using
- Good interpersonal and customer care skills
- Good accurate records keeping
G&R Management Consultancy Pvt. Ltd. is a recruitment consultancy specializing in the selection and recruitment of high caliber graduates and professionals for emerging markets. We have recruited for leading companies across emerging markets and take care of the whole recruitment process. Our innovative solutions are for companies looking to source individuals who possess that rare blend of international experience combined with regional understanding.
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