Job Position: Customer Support Executive
Job Location: Bangalore
Experience: 0 to 1 Years
Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA
Job Description:
- Manage incoming calls
- Generate sales leads by outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- The Customer Service Skills that Matter.
- Patience.
- Attentiveness.
- Clear Communication Skills.
- Knowledge of the Product.
- Ability to Use "Positive Language"
- Acting Skills.
- Time Management Skills.
Crelton is a recruiting and staffing industry with experience to connect job seekers and employers that prove a mutually successful result.We are a staffing company rooted with passion for placing the right person in the right job. We have a firm grasp on what it takes to build a strong workforce and a successful career.
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