Job Position: Technical Support Engineer
Job Location: Pune
Experience: Any
Educational Qualification: BE/B.Tech(CSE, EEE, ECE, IT)
Job Description:
- Understand customer needs, expectations and help them resolve the issue. Clarify customer requirements; probe and confirm understanding of requirements or problem.
- Keep all the ongoing cases documented and up to date in the case management system.
- Prioritize incidents and complaints to assure all SLAs are met.
- Utilize all technical resources to solve customer problems.
- Engage with product and engineering teams as needed to escalate/ report bugs.
- Handle technical issues of different complexity and help other members of the team.
- Review support cases.
- Willingness to work in shifts.
- Keeping oneself up to date with technology.
- Knowledge on email app.
- Must be customer-focused, and willing to do whatever it takes to resolve customer issues
- Good communication skills
- Quick learner, self-motivated and directed, with keen attention to detail
- Team player
- A social media aficionado
- Willingness to work in night shifts
Welkin IT Services Private Limited (abbreviated as “WELSERV”) commenced operating as a corporate entity in 2013.
WELSERV specializes in delivering IT services across the globe with cost effective solutions. WELSERV caters to different sections of businesses and people, categorised in domains as Digitalised Business, Digitalised Society & Digitalised Lifestyle. WELSERV identifies and bridges gaps by facilitating peoples’ efforts in leveraging and securing their highest potential in their digital environment through Product Development, IT Infrastructure Management, Network Planning & Design and Security offerings.
WELSERV is on the mode of becoming global leader by merging technological Innovation and customer’s gratification.Through everything it does, we will strive to digitally enable businesses and individuals in a secure environment.We like to believe that this will lead to a culture that encourages people to realize and attain their potential.Macro analysis of customer’s requirement by WELSERV's highly proficient technicians is the decisive factor to its success.ERP Solutions along with IT Infrastructure Management and Software Application and Web development constitute to WELSERV’s area of expertise.
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