Job Position: Technical Support Engineer
Job Location: Bangalore
Experience: Any
Educational Qualification: ME/M.Tech(CSE, EEE, Electrical, ECE, IT), MSc, MCA, BE/B.Tech(CSE, EEE, ECE, IT)
Job Description:
- Troubleshooting and resolving all technical & non-technical issues related to our products
- Work closely with Engineering and Sales teams
- Help the development team in prioritizing the feature requests based on customer feedback
- Resolving queries on various platforms
- Handle escalations for post-installation issues
- Creating FAQ and documentation related to product training and support
- 0-2 years of experience in Customer facing role
- Knowledge on email app.
- Must be customer-focused, and willing to do whatever it takes to resolve customer issues
- Good communication skills
- Quick learner, self-motivated and directed, with keen attention to detail
- Team player
- A social media aficionado
- Willingness to work in night shifts
Webyog creates innovative data management tools for thousands of customers across 100+ countries, ranging from enterprises, small businesses and developers to smartly manage, monitor and optimize their databases.
We're proud of our products and also our company culture. Free lunch, snacks and coffee, unlimited leave policy, ping pong matches and the list goes on. If you too are passionate in building world-class products and want to have fun along the way, please drop a note and Apply to become a part of the Webyog family.
Click Here to apply
