Job Position: Customer Support Representative
Job Location: Bangalore
Experience: Any
Educational Qualification: Any Graduate
Job Description:
- The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
- We're looking for brilliant, English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you're quick on your point of contact to handle and resolve customer complaints.
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual and team ticket targets
- Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
- Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
- Research information and troubleshoot problems using available resources
- Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
- Skilled and eloquent in writing.
- Strong communication and interpersonal skills.
- Ability to work under pressure and adapt quickly to adverse situations.
- Experience in e-commerce or back office environment will be an added advantage
- Comfort in a computer based role for up to 8 hours a day
- Ability to work in any shift based on business needs.
Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.
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