Customer Support Executive Jobs in Bangalore at CONNECTIONS DIRECT INDIAPVT LTD

Company Name: CONNECTIONS DIRECT INDIAPVT LTD

Job Position: Customer Support Executive

Job Location: Bangalore

Experience: Any

Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA

Job Description:

1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
3. Follow up to ensure that appropriate actions were taken on customers' requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Skills:

• Good communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure

About Company:

ITS A OUTSOURCING COMPANY

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