Job Position: Voice Process
Job Location: Chennai
Experience: 0 to 1 Years
Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA
Job Description:
- He is responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- He is responsible for rendering useful administrative support to other members of the customer care team.
- He is responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- He is responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- His responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
- His responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested
- Knowledge Retention. An agent's mission is to provide the highest quality support to customers. ...
- Attention to Detail.
- Organization.
- Flexibility.
- Friendly.
- Calm Under Pressure.
- Effective Communication Skills.
Pro Hunter's Consultancy is a Human Resources & Outsourcing Consulting company offering exceptional services on the recruitment front. We have an established presence in the country and our wide network ensures that we successfully source the right candidate for the right job in the right company..Our services include Training & Development, Staffing Solution and Recruitment Services. Besides, we are an efficient Career Consultant and Human Resource Audit. These services are served across various industries like BFSI, BPO/IT/ITES/KPO, Human Resource, Engineering / Technical, Medical/Health Care/Pharmaceuticals and Event Management. Maintaining the highest levels of honesty and integrity in our day to day services, we help clients stand out in the crowd by giving them more than just what they wa
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