Customer Support Executive Jobs in Bangalore at ISON BPO

Company Name: ISON BPO

Job Position: Customer Support Executive

Job Location: Bangalore

Experience: 1 Years

Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA

Job Description:

1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
3. Follow up to ensure that appropriate actions were taken on customers' requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Skills:

• Good in English along with any one of South Indian regional language
• Good understanding & listening skills
• Good in handling platinum customer segment
• Customer centric Basic knowledge in computers
• Flexible to work in shifts

About Company:

ISON BPO its leading bpo company

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