Job Position: Technical support Executive
Job Location: Noida
Experience: 0.6 Years
Educational Qualification: BCA, BE/B.Tech
Job Description:
- Handling US customers thru remote/chat and voice sessions and providing technical support.
- Completely responsible for troubleshooting Network & OS related issues.
- Should possess excellent knowledge of networking concepts.
- Should have excellent computer knowledge
- Remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned systems/peripherals.
- Diagnosis & resolving of the software issues highlighted/not highlighted by the tech sales and trouble shootings.
- Good verbal/written communication
- Good level of knowledge of database concepts, SQL.
- Basic level of knowledge of any programming language (C or C++ or Java) and Networking concepts
- Confident and determined approach
- A high degree of self-motivation and drive
- Ability to work both, independently and as part of a team
- Ensure customer satisfaction with resolutions
- Open to feedback & learning
Here at Ozone labs, equipped with state of art technology, we provide leading services to businesses. Experts with years of experience are here to share their experience for resolving problems encountered by businesses. Agile capabilities of the experts to deliver assistance for resolving queries along with offering relevant solutions is why the Company stands over others. Outbound and inbound services along with consultation through technology interventions, all these things come in our domain.
Domains on which our experts work are: “strategic planning”, “process training”, “inbound customer services”, “business process outsourcing”, “sales & acquisition”, “business transformation”, “workforce planning” etc. The leveraging support services for our many clients are what and why, the brand got its name and fame globally.
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