Tech Support Jobs in Bangalore at One Degree North

Company Name: One Degree North

Job Position: Tech Support

Job Location: Bangalore

Experience: Any

Educational Qualification: BBA/BBM, BSc, BCA, 12th Pass (HSE), Diploma, B.Com, BA

Job Description:

1. Working with customers/employees to identify computer problems and advising on the solution
2. Logging and keeping records of customer/employee queries
3. Analysing call logs so you can spot common trends and underlying problems
4. Updating self-help documents so customers/employees can try to fix problems themselves
5. Working with field engineers to visit customers/employees if the problem is more serious
6. Testing and fixing faulty equipment

Required Skills:

• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• An in depth understanding of the software and equipment your customers/employees are using
• Good interpersonal and customer care skills
• Good accurate records keeping

About Company:

Onedegreenorth

Click Here to apply