Job Position: Tech Support Executive
Job Location: Ghaziabad
Experience: 0 to 3 Years
Educational Qualification: BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com
Job Description:
- Sales representatives are the personnel who deal with the existing and potential customers of the company with an aim to recommend and introduce additional products.
- After receiving a call, the service and sales representative may be answering questions, resolving issues of the clients.
- Sales and service representatives often work on the basis of monthly targets.
- Their targets may be set for a month.
- Answer calls and provides the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
- Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.
- Facilitate sales of all products and services according to the client's needs
- Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
- Perform troubleshoot when required
- Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.
- Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
- Analyse the client's requirement after conversation with them and recommend products, plans or services that will match their needs
- Keep a track of the potential customers and their requirements
- Take follow up of all outbound calls
- Ensure premium level of client satisfaction in one phone call
- A candidate with excellent communication skills is eligible to work as a sales representative.
- Inbound sales representative may have to perform various tasks while dealing with a client.
It is an online technical support for any kind of computer issues including printers, scanners and routers as well. Apex Technical Multisupport have enormous range of experts who are certified engineers by Microsoft, cisco etc. We Apex Technical Multisupport team have most experienced technical experts, who provides quick resolution for your technical issues for PC and Laptops. Apex Technical Multisupport cares for their customers with end of satisfaction and providing reliable solution for their technical issues. Apex Technical Multisupport is versatile technical support who provides the genuine support for your computer to make your computer problem free.
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