Job Position: Service Trainee
Job Location: Bangalore, Hyderabad, Chennai, Delhi, Mumbai, Dehradun, Sangli, Bhopal & Raipur
Experience: Any
Educational Qualification: BBA/BBM, B.Com
Job Description:
- Will be the first face of contact for various stakeholders through voice and non-voice modes to address product and non-product queries
- Will record and resolve the received interactions as per the defined process and interaction matrix within the SLAs prescribed
- Will capture and report the product and non-product feedback/suggestion from the stakeholders
- Will record the Product Change Request in the system received during Interactions
- Will discuss and escalate the complicated interactions with the team leader in time in-order to bring them to appropriate closure within SLA
- Candidate must have a minimum qualification of Bachelor’s Degree with Accountancy and Commerce background (B.com or BBM) and with an average of 50%. Should also have scored 50% in 10th and 12th
- Excellent oral and written communication skills. For Oral - English and Hindi is a must
- Basic computer knowledge
- Tally knowledge is an added advantage
Tally Solutions Pvt. Ltd. is a pioneer in the business software products arena. Since its inception in 1986, Tally’s simple yet powerful products have been revolutionizing the way businesses run. Having delivered path breaking technology consistently for more than 30 years, Tally symbolizes unmatched innovation and leadership. Today, it caters to millions of users across industries in 140 countries and continues to be the unchallenged industry leader in the enterprise resource planning software domain.
With Bharat Goenka at the helm, Tally remains firmly committed to its purpose of “making everyone who touches Tally happier.” For over 30 years, Tally has been a constant source of unmatched innovations and thus, continues unchallenged as the industry leader in enterprise resource planning software for medium and small businesses.
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