Job Position: Hardware Networking - System Engineer
Job Location: Bangalore
Experience: 0 to 1 Years
Educational Qualification: Certificate Course (ITI), Diploma
Job Description:
- Assume overall responsibility for ensuring 99.99% Customer Uptime
- Ensure that BONU’s and BONT’s (Switches) in the network are maintained as per norms
- Ensure support for timely connectivity for all the cross functional teams
- Maintain the network database and submit the required report to the reporting manager on regular intervals
- Attend customer complaints on field and give quality resolution within the TAT
- Provide timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through SMS/ mails and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
- Avoid Churn of customers through better service within the SLA or Commitment
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service level
- Graduate/Diploma holder in any discipline
- Hardware & Networking, MCSE and CCNA preferred
Atria Convergence Technologies Pvt. Ltd., branded as ACT, is an Indian telecommunications company headquartered in Bengaluru, Karnataka.
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