Job Position: Desktop Support Engineer
Job Location: Hyderabad
Experience: Any
Educational Qualification: 12th Pass (HSE), BE/B.Tech, BSc, BCA, B.Com
Job Description:
- Installing and configuring computer hardware, software, systems, networks, printers, scanners resolution via telephone/email/chat for customer's end users
- Planning and undertaking scheduled maintenance upgrades
- Talking to clients and computer users to determine the nature of problems
- Responding to breakdowns
- Investigating, diagnosing and solving computer software and hardware faults
- Maintaining records of software licences
- Managing stocks of equipment, consumables and other supplies.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Escalate complex problem to appropriate support specialists
- Troubleshoot client software and basic network connectivity problems
- Identify, evaluate and prioritize customer problems and complaints
- Routine maintenance updates with other IT staff and business units
- Knowledge – Know your way around desktop hardware, software applications, operating systems and network connectivity.
- Problem solving – Resolve problems while maximizing efficient use of computing resources.
- Teamwork – Work well in a team-oriented environment.
Vindhya E-Infomedia Private Limited, a BPO started in the year 2006 with the vision of bringing Business and Philanthropy together employs close to 1400 employees with many of its production staff comprising physically challenged, hearing impaired, socially disadvantaged women and border cases of Autistic.
A unique “For Profit” Organisation serving diverse verticals in the voice and non voice business process segments has won several accolades and recognition including Shell – Helen Keller Award, NDTV business leadership award and one of the 100 women achievers of India by Ministry of Women and child development.
Vindhya has received support and positive response from several Organizations. This has been possible due to a strong belief by every vindhyan that they are second to none. Vindhya’s vision is to reach 5000 employees by the year 2020, increase delivery centres across India and serve global customers. To provide every one with disability an opportunity to work to their Abilities.
Click Here to Apply
