Job Position: Customer Care Executive
Job Location: Bangalore
Experience: 1 to 3 Years
Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA
Job Description:
- Follow-up on future prospects and fixing appointments
- Assigning of Enquiries to Right Executive on daily basis and bifurcation of Enquiries as per the Project allocated to SE
- Order Fulfilment (Form Entry) of all CAFs received from field
- Handling Cash & Cheque Payments and daily reconciliation of Amount received
- 100% Adherence of KYC Norms (Know Your Customer
- Tracking of CAF & Bill Receipts which are handled by SEs on regular basis
- Couriering of CAFs to HO on day to day basis for further Audits
- Follow up on Incorrect Documents & close-looping with customer for correct documents
- Provisioning of Home Gate way for all New, Shifting and existing customers with all desired plans
- Sending the daily reports as prescribed and designed by management for smoother operations
- good communication in English & Kannada
- Should have the ability to interact with customer & convince them for buying our product
- Should have experience handling multiple projects at any given point of time
ACT (Atria Convergence Technologies Pvt. Ltd.) is a triple play service provider offering an interesting ensemble of information, communication and entertainment through the following state-of-the-art services: Fibernet Digital T.V Analog T.V IPTV Headquartered in Bangalore, ACT is spread across the towns & cities of Karnataka, Andhra Pradesh & Tamil Nadu. ACT presently has a gratifying 1 million+ subscribers
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