Technical support Executive Jobs in Bangalore at HGS

Company Name: HGS

Job Position: Technical support Executive

Job Location: Bangalore

Experience: Any

Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BEd, 12th Pass (HSE), MSc, Diploma, B.Com, BA, MCA

Job Description:

1. Working with customers/employees to identify computer problems and advising on the solution
2. Logging and keeping records of customer/employee queries
3. Analysing call logs so you can spot common trends and underlying problems
4. Updating self-help documents so customers/employees can try to fix problems themselves
5. Working with field engineers to visit customers/employees if the problem is more serious
6. Testing and fixing faulty equipment

Required Skills:

• An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• An in depth understanding of the software and equipment your customers/employees are using
• Good interpersonal and customer care skills
• Good accurate records keeping

About Company:

Hgs company provides various kind of services like customer supportIt support bpo service

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