Job Position: Customer Support Executive
Job Location: Chennai
Experience: Any
Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA
Job Description:
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Good communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
Zealous Services Inc, Established in the year 2007. It is an ISO 9001 – 2008 QMS certified Contact Center with 1500 seated capacity.A premier provider of International Contact Center services offers comprehensive inbound and outbound programs across a full range of B2B and B2C markets. With more than 40 years of combined experience, our state of the art facilities, and competent staff continues to exceed customer expectations, and are able to take on any project, no matter how big or small it is.
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