Customer Support Executive Jobs in Chennai at Manvi CONSULTENCY

Company Name: Manvi CONSULTENCY

Job Position: Customer Support Executive

Job Location: Chennai

Experience: Any

Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA

Job Description:

1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
3. Follow up to ensure that appropriate actions were taken on customers' requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.

Required Skills:

• The Customer Service Skills that Matter. 
• Patience. 
• Attentiveness. 
• Clear Communication Skills. 
• Knowledge of the Product. 
• Ability to Use "Positive Language" 
• Acting Skills. 
• Time Management Skills.

About Company:

Manvi CONSULTENCY

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