Job Position: Customer Support Executive
Job Location: Mumbai, Navi Mumbai
Experience: 0.6 Years
Educational Qualification: M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA
Job Description:
- Respond to shopper query mails within 48 hours
- Resolving shoppers queries by coordinating with the team and ensure resolution is expedited
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Interact with shoppers on chat concerning various issues
- Candidate should posses excellent communication skills – Verbal as well as written
- The candidate should be keen to take up a fast-tracked career & not just a job that will help him/her pass time till something else comes along.
- The candidate should be a keen learner and willing to put in hard work and passion in what he/she does.
Founded in 2009 by Pankaj Guglani and Prerna Bhutani, RedQuanta is India’s fastest growing customer experience management, internal audit, and process compliance audit solutions company. Based in Mumbai, RedQuanta has established itself as the industry leader in just seven years. Founded as a bootstrapped venture, RedQuanta has since attracted almost US $1 million in investments from India Quotient, Unilever, Blume Ventures, India Venture Partners, and a network of angel investors.
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